Frequently Asked Questions

We always send an order confirmation by email right after your purchase. If you didn’t receive it, check your spam folder or confirm that the email address entered during checkout was correct.

If you still can’t find it, reach out to our customer service team—we’ll verify your order and send you a new confirmation.

We typically produce and ship orders within 1–2 business days. Once dispatched, delivery to your address usually takes an additional 1–6 business days.

Please note that during peak periods—such as holidays, Black Friday, Christmas, or New Year’s—or in cases of shipping delays or deliveries to remote areas, your order may take a little longer to arrive. We appreciate your patience and understanding during these times.

If your parcel is returned to us because it wasn’t picked up in time, part of your order total will be deducted. This covers production, handling, send and return shipping costs.

Once we’ve received the package and confirmed it by email, the remaining amount will be refunded within 14 days.

As soon as your order ships, you’ll receive an email with a tracking link and number.

If the tracking doesn’t work right away, don’t worry—it usually becomes active after the shipping carrier makes their first scan, typically later the same day. Still having trouble? Just reach out to our customer service team—we’re happy to help!

If you haven’t received a text message, it’s possible the phone number entered at checkout was incorrect. Be sure to check your email too—some carriers send updates there as well.

If you still haven’t heard anything within 6–10 days of placing your order, please contact our customer service team so we can help you track it down.

Yes—if production hasn’t started yet (usually within the first 3–6 hours), you can cancel your order.

However, cancellations aren’t possible for custom-made items like Star Maps, Song Lyrics, or other personalized posters once they’ve entered production.

For non-custom products, you have a 14-day right of withdrawal under the Consumer Sales Act. If the order has already shipped, return costs may apply.

Once an order is completed, we’re unable to make changes to the products.

If your order hasn’t gone into production yet (typically within the first 3–6 hours), you can cancel it and place a new one instead. Just reach out to our customer service team—we’ll be happy to help!

You can enter your discount code at checkout. If it’s valid, the discount will be applied automatically to the regular price.

Please note: discount codes can’t be combined with other offers or promotions.