Privacy policy

Last updated: July 6, 2025

This Privacy Policy describes how Postica (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase on our website (postica.net) or otherwise interact with our services. We are committed to safeguarding your privacy and ensuring that your data is handled transparently, securely, and in full compliance with Romanian and EU law, including GDPR.

By using our website and services, you acknowledge that you have read and agree to the practices outlined in this Privacy Policy.

1. Who We Are

Postica is operated by AesteticStudio SRL, located at Piața Mihai Viteazul nr. 4, Ploiești, PH, 100397, Romania. We are the data controller responsible for your personal information under applicable data protection laws. If you have questions, you can contact us at:
📧 contact@postica.net

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact Information: Name, shipping and billing address, phone number, email.
  • Order & Payment Info: Payment method, transaction details (payment is processed securely via Shopify or trusted third-party providers).
  • Account Info: If you create an account, we collect your login credentials and preferences.
  • Device & Usage Data: IP address, browser type, device ID, referring URLs, browsing behavior (collected via cookies and similar technologies).
  • Customer Communications: Emails, messages, reviews, or other feedback you send to us.

We may also collect limited data from third parties (e.g., advertising or analytics providers) to help us improve our services and personalize your experience.

3. Why We Use Your Data

We use your personal data for:

  • Fulfilling orders and providing services (e.g. confirming purchases, delivering your products, issuing digital gift cards, processing returns).
  • Customer support and to communicate with you (e.g. shipping updates, order issues, or service inquiries).
  • Personalizing your shopping experience, including marketing and tailored product recommendations.
  • Ensuring security and preventing fraud (e.g. IP monitoring, failed login alerts).
  • Complying with legal obligations, including invoicing, tax compliance, and regulatory requests.

4. Marketing & Cookies

We may send you promotional messages (via email or ads) if you’ve opted in. You can unsubscribe anytime via the link in our emails. We use cookies to analyze traffic and personalize content.

5. Sharing Your Information

We may share your information with:

  • Shopify, our e-commerce platform provider.
  • Payment providers and logistics partners to process your order.
  • Marketing tools and analytics providers (e.g. Facebook Ads, Google Analytics).
  • Authorities when required by law or legal proceedings.
  • Third parties in case of mergers or business sales (with notice, where applicable).

We never sell your personal information.

6. Data Storage and Security

We store your data securely using industry-standard measures and encryption via Shopify and third-party providers. While no system is 100% immune, we make every effort to protect your data from unauthorized access, loss, or misuse.

7. Data Retention

We retain your personal data only as long as needed to fulfill the purpose for which it was collected—typically for the duration of our customer relationship, and to meet legal, accounting, or reporting requirements.

8. Your Rights (EU / Romania)

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of incorrect or incomplete data.
  • Request deletion of your data (unless we’re legally required to retain it).
  • Withdraw your consent for marketing at any time.
  • Object to certain types of processing.
  • Lodge a complaint with Romania’s National Authority for the Supervision of Personal Data Processing (ANSPDCP) if you believe your rights have been violated.

To exercise your rights, please contact us at: contact@postica.net

9. Minors

Our website is not intended for children under the age of 16. We do not knowingly collect data from minors. If we learn that personal information has been submitted by a child, we will delete it promptly.

10. International Transfers

Some of our providers (e.g. Shopify) may process data outside the EU. In such cases, data is protected under approved transfer mechanisms (like Standard Contractual Clauses).

11. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date and post the revised version on our website.

12. Contact Us

If you have any questions or wish to exercise your rights, please contact:

📧 contact@postica.net
📍 AesteticStudio SRL
Piața Mihai Viteazul nr. 4, Ploiești, PH, 100397, Romania